Refund and Returns Policy

You may return a product for a full refund within 30 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment immediately.

Exchanges

Our exchange policy is free, quick, and simple. Once we know the size you need we will send it to you immediately and include a return shipping label for the original product. When you receive the new product just place the original product back in the same box and return it to us.

If you need to exchange a product please email help@turtleneck.biz

Shipping Address

TurtleNeck Equestrian Products – 185 Concho Trail, Fort Worth, TX 76108

Need help?

Contact us at help@turtleneck.biz for questions related to exchanges, refunds, and returns.