Customer Service

Customer Service Information
Shipping & Handling
Exchanges & Returns

Customer Service Information

Our customer service representatives will be happy to assist you at any time. Please email help@turtleneck.biz or contact us online.

Our days and hours of operation are Monday-Friday 9AM-5PM (CST).

TurtleNeck Horse Clothing

Shipping & Handling

Our goal is to ship all orders on the next business day. We ship most orders using UPS, FedEx, or USPS.

We use high quality 200# tested boxes for all shipments. We guarantee your TurtleNeck will arrive in perfect condition.

Exchanges & Returns

If you need to exchange a product contact our customer service department at help@turtleneck.biz or call (888-371-1519). All returned products must be unused and in original packaging. Once we receive your request we will send you the size you need immediately at no cost to you. You will need to return the original product to us at the address below. You will be responsible for the return shipping cost.

Returns-
If you receive a TurtleNeck and you are not satisfied with it you can return it within 30 days for a full refund. Returned products must be unused and in original packaging. Include a copy of the sales receipt if available or contact our office and we will give you an RMA number. Return the product to:

TurtleNeck Horse Clothing

185 Concho Trail

Fort Worth, TX 76108